Thank you!


If you ever encounter any problems with your Lovense product, please consult our FAQ or online user guides.

If this doesn’t solve the issue, contact us using this link to initiate your warranty.

What is covered by this warranty?

Lovense products are warranted against defects in materials and faulty workmanship for a period of one (1) year from the date of original purchase, when used in accordance with the respective products' user manuals. This excludes Lovense TPE sleeves, which are warranted under the same terms for a period of ninety (90) days. Claims under warranty must be supported by reasonable evidence. The warranty period begins on the original date of purchase.

Products covered under ONE (1) YEAR warranty

Max (TPE 슬리브 제외), Max 2 (TPE 슬리브 제외), Nora, Lush, Lush 2, Lush 3, Hush, Hush 2, Exomoon, Ambi, Domi, Domi 2, Edge, Edge 2, Osci, Osci 2, Mission, Ferri, Diamo, Dolce, Hyphy, Gush, Calor, Lovense Sex Machine, Domi/Domi 2 여성 어테치먼트, Domi/Domi 2 남성 어테치먼트.

Products covered under NINETY (90) DAYS warranty

Max의 슬리브, Max 2의 슬리브, Lovense Sex Machine의 딜도(S 및 L).

이 보증에는 어떤 내용이 포함되지 않습니까?

Lovense Sex Machine 액세서리: 범용 전원 어댑터(미국 패키지에 포함되지 않음) 및 육각 렌치

What will Lovense do in the event of a warranty claim?

At Lovense, we stand by the quality of our products. If you discover a defect and notify Lovense during the warranty period, Lovense will, at its discretion, replace the product free of charge. Lovense will cover the cost of shipping replacement items.

What information is required?

  • Product serial number (located on the packaging).
  • Proof of purchase including the order number, purchase date, and location (website or store name).
  • Defect description.
  • Proof of defect in the form of a picture or video.

What is not covered by the warranty?

This warranty excludes any defects or damage arising from the product being used other than in the manner it was intended (as indicated in the product user manual), normal wear and tear, commercial use, lack of appropriate maintenance, inadequate installation, negligence, natural disasters, accidents, acts of God, and damages caused by abusive use, accident, modifications, or unauthorized repairs.


Due to the intimate and personal nature of our products, we do not offer any kind of satisfaction guarantee. Discontinue use if any pain, irritation, or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas.

Lovense Gift

For a better experience, we suggest you upgrade your browser or using other browser.

Are you sure?


     Forgot Password?

This order has been cancelled.

We will initiate a refund that should reach you within 7-10 working days.


This order has already been shipped out. You can’t cancel it now. Please contact us for further assistance.

보안 팁

최근 시스템 보안 검사로 인해 귀하의 비밀번호가 취약한 것으로 확인되었습니다.

계정 보안을 위해 비밀번호를 업데이트하세요.

Cancel 지금 변경

Please verify your email address

계정 보안을 위해 이메일 주소를 인증하십시오.

"인증" 버튼을 클릭하여 이메일 주소를 인증하십시오.

Cancel 인증

받은 편지함을 확인하고 24시간 이내에 링크를 클릭하여 인증을 완료하세요.

If you don’t see it, please check your spam folder or resend.

Cancel I've verified